Shipping & Returns

Shipping & Fulfillment

Silsila currently ships most orders with USPS or Fedex. For select UK nikahnama and waladnama orders, we ship from the UK with Royal Mail, to deliver more quickly.

Silsila is not responsible lost or delayed packages once they have been submitted to the post office and are in transit.

International Shipping

We offer FedEx international shipping across the globe for most products. Silsila is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.

Art Print and Kohl Order Processing

Product US, Canada Europe Rest of the World
Art Prints, Kohl 1-2 Weeks 2 weeks 2 weeks

 

Personalized Order Processing

Below are our shipping and processing times for standard Silsila deliveries. If your order is time sensitive please contact us before placing your order. We can generally ship using overnight express with a small expedite fee.

Below are our shipping and processing times for standard Silsila deliveries after proof approval.
Product US, Canada, UK Europe Rest of the World
Ziya, Baiza Fill-In 1-2 weeks 2 weeks 2 weeks
Personalized Orders 2-3 weeks 2-3 weeks 3 weeks
Gold-Embellished Orders  6-8 weeks 8 weeks 8 weeks

 

Expedited Shipping

Please contact us at info@nikah-nama.com for specific delivery rates if you'd like an expedited order, please include your location and nikah date. Here are some turnaround times for expedited orders, but please check with us to confirm these turnaround times:

Product US, Canada UK Rest of the World
Ziya, Baiza Fill-In 1-4 days 4 days 1 week
Personalized Orders 5 days 2-3 days  1 week
Gold-Embellished Orders  N/A N/A N/A

 

Returns & Exchanges

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

Personalized orders are non-refundable after order confirmation. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

If you choose to cancel your order after we send you a

Please contact info@thesilsila.com if you have any questions.